Pool Club Test strips can ship with your plan. The world's fastest, most accurate test strip scanner.
See the scannerLast updated: October 19, 2026
Effective date: October 19, 2026
These Terms are between you and Pooli, Inc., a Delaware corporation, 705 Gold Lake Dr Ste 250, Folsom, CA 95630 ("Pooli," "we," "us," or "our"). Pooli Pro, Ask Pooli, and Pooli Local are products and services of Pooli, Inc.
If you use Pooli Pro, the Pooli Pro & Technician Terms also apply.
Pool and spa care involves handling chemicals that can cause serious injury, illness, property damage, and damage to pools, spas, equipment, and surfaces, especially if mixed, overdosed, stored improperly, or added while people are in the water. You voluntarily assume all risks of buying, storing, handling, mixing, and applying chemicals and of maintaining your pool or spa, whether or not you follow a Pooli recommendation.
To the fullest extent permitted by law, you release the Pooli Parties from all claims, damages, and losses arising out of or relating to (a) dosing or treatment recommendations from Pooli, Ask Pooli, or any automated or AI-generated response, (b) test strip readings, scan results, or other water test results, (c) your handling, storage, mixing, or application of chemicals, and (d) water quality, pool or spa damage, equipment damage, or staining, INCLUDING CLAIMS BASED ON THE NEGLIGENCE OF ANY POOLI PARTY. This release does not apply to claims for gross negligence, willful misconduct, fraud, or violations of law, or to any claim that cannot be released under applicable law, including the Australian Consumer Law.
Test readings are estimates. Test strips and photo scans give approximate results. Accuracy depends on the strip, its age and storage, lighting, camera, timing, contamination, and how the test is performed. Pooli does not warrant that any reading, or any dosage calculated from it, is accurate. Before adding a large dose, or if a result is unexpected, retest with a fresh strip or a liquid test kit, or consult a pool professional.
Your responsibility. You are responsible for reading and following product labels and safety data sheets, wearing protective equipment, keeping chemicals away from children and pets, never mixing chemicals, and deciding whether and how much of any product to use. Product labels control over any Pooli recommendation.
Recommendations are guidance, not instructions. Pooli, including Ask Pooli and any automated or AI-generated responses, provides general information and may be inaccurate or incomplete. Follow the product label and the manufacturer's instructions, which control over any Pooli recommendation. In an emergency or possible chemical exposure, call 911 or Poison Control at 1-800-222-1222 (US). You are responsible for decisions you make and actions you take based on this information. The full statement is in the Ask Pooli Policy.
Pooli Club (also shown in the app as Pool(i) Club) is the membership for pool and spa owners. Club Plus and Club Max are Pooli Club plans. The plan name, price, and included items are shown at checkout and in your account.
You may cancel a Pooli Club plan at any time in the app, on the web, or by emailing support@pooli.app. Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for and then ends. Except as stated in these Terms or required by law, all payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused benefits, or unused test strips. Yearly plans are billed as a lump sum for the membership year at the price shown at checkout. If you believe a charge is wrong, contact support@pooli.app and we will review it promptly.
If you subscribed through the Apple App Store or Google Play, Apple or Google bills you, and refunds are handled under their policies. You can cancel through your Apple or Google account settings.
We may change prices, plan features, and included items. We will notify you of a price change for an auto-renewing plan at least 7 days before it takes effect, and the new price applies starting with your next renewal. If you do not want to continue, cancel before your renewal date.
We may suspend or end your plan or account if you violate these Terms, misuse the Services, or engage in fraud or payment abuse. In that case, no refund is due except where required by law. If we discontinue a Pooli Club plan for any other reason, we will refund the prepaid, unused portion of your current billing period.
While your Pooli Club membership is active, you receive a 5% discount on eligible purchases in the Pooli store, as shown at checkout.
Pooli Club Max includes test strips in the quantity and on the shipment schedule shown on the plan page at the time of your purchase or renewal. Brand and packaging may vary, and we may substitute an equivalent product. Club Plus does not include test strips.
Shipments included with Pooli Club can be delayed by the carrier, inventory, or other events outside our control. A delay does not extend, pause, or end your membership or entitle you to a refund. If an included shipment does not arrive, contact support@pooli.app and we will replace it.
Please contact support@pooli.app before disputing a charge with your bank or card issuer. Most billing issues are resolved quickly when you contact us first. If you start a chargeback or payment dispute without first contacting us, or if a dispute is found to be invalid, we may suspend or end your membership and account. To the extent permitted by law, you agree to reimburse Pooli for chargeback fees and reasonable costs we incur in responding to an invalid dispute. A chargeback does not cancel any amount you owe under these Terms. Nothing in this section limits your right under applicable law, including the Fair Credit Billing Act, to dispute a billing error with your card issuer, or your rights under the Australian Consumer Law.
Pooli Parties. "Pooli Parties" means Pooli, Inc., its affiliates, and its and their officers, directors, shareholders, employees, agents, contractors, licensors, and service providers.
No personal liability. Pooli, Inc. alone is responsible for its obligations under these Terms and any other agreement with you. You agree that no officer, director, shareholder, employee, or agent of Pooli has any personal liability to you for any obligation of Pooli or any claim arising out of or relating to the Services, and you will bring any such claim only against Pooli, Inc. Each Pooli Party is an intended third-party beneficiary of this section and of the disclaimer, limitation of liability, and indemnity sections, and may enforce them directly. Nothing in this section limits liability that cannot be limited under applicable law.
Disclaimer. To the fullest extent permitted by law, the Services are provided "as is" and "as available," and the Pooli Parties disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Limitation of liability. To the fullest extent permitted by law, the Pooli Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Services. The total liability of all Pooli Parties combined for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts you paid Pooli in the 12 months before the event giving rise to the claim or (b) US $100. These limits apply to every theory of liability and even if a Pooli Party was advised of the possibility of such damages. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded or limited by law, including your rights under the Australian Consumer Law.
Indemnity. You will defend, indemnify, and hold harmless the Pooli Parties from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) content or data you submit, including photos, and (b) your use, handling, storage, or application of pool and spa chemicals.
We send marketing communications only with consent, include our identity in each message, and provide a functional unsubscribe that is processed promptly and within the time required by law. Transactional/service messages may still be sent.
Prices may be shown in USD or AUD (as indicated at checkout). For Australian customers, prices do not include Australian GST unless stated. If our Australian turnover reaches the GST registration threshold, we will register and display GST-inclusive pricing for Australian customers and issue valid tax invoices.
By using Pooli services, users grant Pooli a non-exclusive right to use service usage data to operate and improve the Service. Pooli may generate aggregated insights from de-identified data that do not identify individual users or households; Pooli will not attempt to re-identify such data. Data may be stored in or accessed from the United States and other countries. Where we disclose personal information cross-border, we do so in accordance with applicable law.
These pages are incorporated into these Terms: the Privacy Policy, the Pooli Pro & Technician Terms, Shipping and Returns, the Ask Pooli Policy, and the Affiliate Disclosure. If they conflict, this order controls: (1) the Pooli Pro & Technician Terms, for Pooli Pro accounts; (2) mandatory consumer law, including the Australia Addendum; (3) these Terms; (4) the incorporated policies.
These Terms are governed by the laws of the State of California. The state and federal courts in Sacramento County, California are the venue, except where the Australia Addendum gives you a different forum. Before filing a claim, you agree to email support@pooli.app with a description of the dispute and give us 30 days to resolve it. To the extent permitted by law, any claim arising out of or relating to these Terms or the Services must be filed within one year after it arises, or it is permanently barred.
Australian Consumer Law (ACL). Nothing in these terms excludes, restricts, or modifies any rights and remedies you have under the ACL. Pooli will provide services with due care and skill and they will be reasonably fit for their disclosed purpose. If there is a failure to comply with a consumer guarantee, you are entitled to a remedy. For a major failure, you may cancel your subscription and receive a refund for the unused portion and compensation for any reasonably foreseeable loss. For a minor failure, we will remedy within a reasonable time (for example by re-performance or a refund/credit of the affected period).
Fair terms. We will not rely on any unfair term under Australian law. We will give at least 14 days' notice of any material change. If you do not agree, you may cancel before the change takes effect and we will apply a pro-rata refund of any prepaid, unused period.
Cancellations and refunds (AU). You can cancel auto-renew at any time in the app or on the web. Refunds will be provided in accordance with the ACL rights above. Any "no refunds" wording elsewhere does not apply to Australian customers where the ACL provides a remedy.
Governing law and venue (AU). If you reside in Australia, disputes may be brought in the courts of your state or territory and the ACL applies. Any arbitration or foreign venue clause does not prevent you from using Australian consumer protections.
Marketing communications (Spam Act). We send marketing only with consent, clearly identify Pooli, and provide a functional unsubscribe processed within 5 business days.
Privacy. Pooli is a US-based service. We store data in the United States and may disclose to service providers overseas. If Pooli trades in personal information, we will comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the Notifiable Data Breaches scheme.
Pricing and GST. Prices for Australian customers are as displayed at checkout. If we are required to collect GST, we will display GST-inclusive pricing and issue valid tax invoices.
By using the Pooli platform, you agree to these terms and conditions.
Previous versions: October 21, 2025.
Contact Us
For questions about these Terms, contact support@pooli.app.